Sherwood Auto Repair (“Sherwood Auto Repair,” “we,” “us,” or “our”) respects your privacy. This policy explains what we collect when you visit sherwoodautorepair.com, why we collect it, and the choices you have.
We aim for plain language. If anything here is unclear, email us at sherwoodauto@gmail.com and we'll explain.
Information we collect
We collect three categories of information:
- Information you give us. When you call us, fill out a scheduling request, ask our AI assistant a question, or contact us by email, we receive the information you choose to share — typically a name, phone number, email, vehicle details, and a description of your concern.
- Information collected automatically. Like most websites, we automatically collect technical information such as IP address, browser type, device type, pages viewed, the page that referred you, and timestamps. This information is gathered through cookies and similar technologies (see the Cookies section below).
- Information from partners. Our advertising and analytics partners may share aggregated information about how visitors arrive at and interact with our site.
How we use information
- To respond to your inquiries and schedule appointments.
- To improve our website, services, and customer communication.
- To measure the performance of our marketing — including paid ads on Google, Meta (Facebook and Instagram), and TikTok — and to show relevant ads to people who have visited our site.
- To detect and prevent fraud, abuse, and security issues.
- To comply with legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, understand how it's used, and measure advertising. When you first visit, you'll see a consent banner. Your choice is stored in your browser. You can change it at any time by clearing your site data or by contacting us.
Partners we use:
- Google Tag Manager & Google Analytics 4— measures site usage and conversions. Google's privacy policy: policies.google.com/privacy. You can opt out of GA4 with Google's browser add-on: tools.google.com/dlpage/gaoptout.
- Google Ads — measures clicks and conversions from Google ad campaigns. Manage Google ad personalization at adssettings.google.com.
- Meta Pixel (Facebook & Instagram)— measures conversions and lets us show ads to past site visitors. Meta's privacy policy: facebook.com/privacy/policy. Manage Meta ad preferences at facebook.com/adpreferences.
- TikTok Pixel— measures conversions from TikTok ad campaigns. TikTok's privacy policy: tiktok.com/legal/privacy-policy.
- Vercel Analytics— privacy-friendly visitor measurement from our hosting provider. Vercel's privacy policy: vercel.com/legal/privacy-policy.
- AutoOps — our online scheduling provider. Submitting a scheduling request sends your information to AutoOps so we can book your appointment.
- Otto, our AI assistant— when you submit a question on the “Ask Otto” page, the text of your question (and limited conversation history) is sent to a third-party AI model provider to generate a response. We do not include personal contact information in this request unless you choose to put it in the question. Don't include sensitive information (medical, financial, government ID, etc.) in questions to Otto.
How we share information
We do not sell your information. We share it only with:
- Service providers who help us run the site, schedule appointments, send messages, host the site, or measure advertising — each of them is contractually bound to handle data appropriately and use it only for the services they provide to us.
- Advertising partners listed above, to the extent you have consented to that tracking.
- Authorities or other parties when required by law, court order, or to protect rights, property, or safety.
Your choices
- Cookie consent. Use the banner that appears on your first visit to accept or decline non-essential cookies. To change your choice, clear your site data or contact us at sherwoodauto@gmail.com.
- Marketing email. If we ever send you marketing email, every message includes an unsubscribe link.
- Do Not Track.We currently do not respond to browser “Do Not Track” signals, but we do honor Global Privacy Control (GPC) where applicable.
California residents (CCPA / CPRA)
If you live in California, you have specific rights under the California Consumer Privacy Act and California Privacy Rights Act:
- The right to know what personal information we collect and how we use it.
- The right to request a copy of your personal information.
- The right to request deletion of your personal information.
- The right to correct inaccurate personal information we hold about you.
- The right to opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising.
- The right not to be discriminated against for exercising these rights.
We do not sell personal information in the traditional sense, but our use of advertising cookies may qualify as “sharing” under California law. You can opt out by declining the cookie banner, by using your browser's Global Privacy Control signal, or by emailing us at sherwoodauto@gmail.com.
To exercise any of these rights, email us at sherwoodauto@gmail.com. We will verify your request before acting on it and respond within the timelines required by law.
Data retention
We keep information only as long as needed for the purposes described in this policy, or as required by law, accounting, or tax obligations. Repair-related records may be kept longer to support warranty claims and future service.
Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is perfectly secure, so we can't guarantee absolute security.
Changes to this policy
We may update this policy from time to time. When we make material changes, we'll update the “Effective” date at the top and, when appropriate, provide a more prominent notice.
Contact us
Questions, concerns, or requests? Email us at sherwoodauto@gmail.com or call us at (503) 692-4000.
Mailing address: 9965 SW Tualatin-Sherwood Rd, Tualatin, OR 97062