Question 1

When can I expect to get my car in to be repaired?

Accepted Answer

We service an average of 50 cars a month and schedule repairs ahead of time — similar to a dentist appointment. At our busiest, it can be up to two weeks before you can get in, though we try to accommodate emergencies and breakdowns to the best of our ability.

Question 2

Why are your services so expensive?

Accepted Answer

While other shops or dealerships might replace only the bare minimum of parts, Sherwood Auto Repair takes a more comprehensive approach and replaces all necessary parts. This ensures the repair lasts well beyond the warranty period and reduces the frequency of return visits.

Question 3

How long will this take?

Accepted Answer

Most scheduled services are completed in one day. Larger jobs, like engine or transmission repairs, can take up to two weeks.

Question 4

Why is it two weeks until I can get in?

Accepted Answer

This is due to our scheduling model. We prioritize existing customers and warranty-related concerns for emergencies and breakdowns, which means our schedule fills up quickly. We appreciate your patience and promise it is worth the wait.

Question 5

Do you offer a warranty on your auto repairs and services?

Accepted Answer

Yes — we offer a 60-month / 75,000-mile labor warranty (whichever comes first) on most repairs, with installed parts covered by their manufacturer's warranty. It is one of the strongest warranties in the industry and reflects our confidence in the quality of our work.

Question 6

Why are certain services not covered in your repair warranty?

Accepted Answer

Items that are designed to wear down over time, such as brake pads, are not covered under our warranty. However, the mechanical systems that support them — like the hydraulics of the brake system — are covered. If you have questions about what is or is not covered, just ask us.

Question 7

Are you open on the weekends?

Accepted Answer

No. We prioritize employee well-being over profit. Our hours are Monday through Thursday, 8:00 AM to 6:00 PM. We believe a well-rested team does better work for you.

Question 8

How do I know that you're a trustworthy mechanic?

Accepted Answer

We encourage all customers to do their research. Look for shops certified through the Automotive Service Association (ASA), Automotive Service Excellence (ASE), and accredited by the Better Business Bureau (BBB). Sherwood Auto Repair holds these credentials and has built its reputation on transparency and trust.

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Frequently AskedQuestions

Our Service

Our Warranty

About Us

Still have questions?

Frequently Asked
Questions