Sherwood Auto Repair

At Sherwood Auto Repair, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

When you contact us or use our services, we may collect the following personal information:

• Name and contact information (phone number, email address, mailing address)
• Vehicle information (make, model, year, VIN, license plate number)
• Service history and repair records
• Payment information (processed securely through third-party payment processors)
• Communication preferences and newsletter subscription data

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our auto repair services
• To schedule appointments and communicate about your vehicle service needs
• To process payments and maintain service records
• To send you service reminders, maintenance alerts, and warranty information
• To send newsletters and promotional materials through Otto’s Car Club (with your consent)
• To respond to your inquiries and provide customer support
• To analyze website usage and improve user experience
• To comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., payment processors, email service providers, appointment scheduling systems).
• Legal Compliance: We may disclose information when required by law, court order, or legal process, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share information with your explicit consent for specific purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings, but disabling cookies may limit certain website functionality.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for warranty purposes and in accordance with applicable laws.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Data Portability: Request a copy of your personal information in a portable format.

To exercise these rights, please contact us using the information provided below.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Sherwood Auto Repair

Serving Tualatin, Sherwood, Tigard, Lake Oswego, Wilsonville, and West Linn

Website: https://sherwoodautorepair.com/

Hours: Monday – Thursday, 8:00 a.m.–6:00 p.m.

Thank you for trusting Sherwood Auto Repair with your vehicle care. We are committed to maintaining your privacy and providing transparent, honest service.